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Friday, July 3rd, our Customer Service department and warehouse will be CLOSED for the Independence Day holiday. We will be back online Sunday the 5th to help you with your orders.

Have a wonderful holiday!
The Altrec.com Customer Service Team

Help: Easy Returns

We've done our best to make Returns EASY for you to send back to us.

Returns Returns Returns Returns
1. Login to your Account with the box on the right of this page. 2. Find your order,
Choose the items,
Print your packing list.
3. Pack the list inside of your package with the item(s) to return. 4. Send the package insured with your choice of carrier to this address:

Altrec.com Returns
725 SW Umatilla Ave.
Redmond, OR 97756
USA

You may also contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions, or use our Live Chat available during .

It can take up to two weeks for return packages to reach us and to be checked in (additional time may be needed after weekends and holidays). Once your return is checked in, please allow 3-4 business days for your bank to register the credit onto your account. As soon as your package is checked in, you will be notified via email.

As of June 1st, 2007, we no longer provides pre-paid shipping labels for returns. However, if an item is defective, or we sent you the wrong product by mistake, we most certainly will provide you with a pre-paid shipping label. Please contact us by phone 1-800-369-3949 or email customerservice@altrec.com for further help.

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Sun: noon-8pm PST

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Friday, July 3rd
HAPPY HOLIDAY!

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    725 SW Umatilla Ave.
    Redmond, OR 97756
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